Refund policy

All custom sales are final due to the nature of the products. We do not accept returns for any reason.

DTF Orders
Our turnaround time (TAT) is 1–2 business days. Day 1 begins on the next print workday (7:30 a.m.–4:00 p.m.) following the date your order is placed; the day of purchase is considered Day 0. Weekends and major holidays are not business days and are not included in the TAT.

We will reprint orders that have print quality or adhesion issues caused by our production process. Reprints will not be issued for issues resulting from poor-quality files or artwork provided by the customer.

Order cancellations requested within the TAT require management approval. If approved, refunds will be issued as store credit only to the customer’s account. Once an order has been printed, it cannot be canceled for any reason.

You can always contact us with any question at sales@merchwrks.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.